A Gentle Reminder to Our Valued Customers: We encourage you to review our return policy first and consider reaching out to us for a resolution if you encounter any issues. Rushing into an order dispute may lead to longer resolution times and temporary withholding of funds by your bank. We are committed to assisting you to the best of our ability.

For customized drapes, roman shades, and blinds, we usually will not accept returns.

Before placing your return, please check if your item is eligible for return, as some items may be featured as Final Sale or No Return or subject to additional return restrictions. You can find this information in the item specific sections below, so you may review it before making your purchase.

The following conditions do not qualify for return for Made-to-Order drapes, blinds and shades.

The following scenarios do not qualify for returns:

• Misinterpretation of product images.
• Accurately made items that do not fit properly.
• Dissatisfaction with the weight of the drapes.
• Color mismatch. Change of mind or no longer wanting the item.
• Quality not meeting expectations.
• Incorrectly ordered items.
• Tolerance in size within +/- 1 inch, considered industry standard.
• Delayed delivery. Unintentional order placement.
• Natural variations in color due to dye lots.
• Color changes due to different liners.
• Unexpected shading rate. Seams in oversized sizes.

Conditions for Accepting Returns at our shipping cost.

We accept returns at our cost if:

• The wrong items are received (photographic proof required).
• Incorrect liner type used (photographic proof required)

Exchange Policy

For damaged or defective items, we offer exchanges only. Please contact us at info@deconovo.co.uk within 3 days of receiving the item, keeping all original packaging and providing photos of the product and packaging for exchange processing.

Alterations

We generally do not accept alterations after you have received your order. Please ensure accuracy in your measurements and size decisions.

Shading Rate

Our various fabric materials provide different shading effects. Shading level perception is subjective; we recommend ordering a Liner Sample Booklet to ensure the shading meets your needs. Note that variations in liner shading rates are not considered misdescriptions.

Wrong Size

Use a metal tape measure for accurate measurements. Inaccurate curtain dimensions due to measurement errors are not our responsibility.

Change of Mind

Please choose and measure your items carefully, as we do not accept returns due to a change of mind after the order is processed.

Color Variations

Color may vary from the picture due to variations in your monitor, lighting and batch colors. Please keep this in mind when ordering as we do not accept returns for color variation.

Lost Packages

If your package is lost in transit, we will work with logistics to locate it. If it cannot be found, we will arrange a reorder for you. Refunds are not available in these cases.

Return Shipping Address

A return shipping address will be provided via email upon approval of your return request.

Refund

When returning products, please notify us at info@deconovo.co.uk with a trackable number. We process refunds within 3-5 days of receipt, and the amount will be credited back to your original payment method, usually within 3-7 days. Depending on the return reason, you may bear the return shipping costs. The refund will be the product cost, minus a 20% handling, packing, and shipping fee.

Seams in Oversized Sizes

Please be aware that oversized items may have seams. Returns or refunds based solely on the presence of seams in oversized items are not accepted.